Frequently Asked Questions

  • Are Softsoap® products safe for my whole family?

    Absolutely! All Softsoap® Liquid Hand Soap and Body Wash formulas are gentle enough for use by the entire family, including children.

  • What is the expiration date on Softsoap® products?

    All Softsoap® brand products are formulated and tested to remain at optimal quality for at least two years when stored at room temperature.

  • How do I recycle my Softsoap® package?

    It’s easy—look for the How2Recycle® label on the back of your bottle for specific instructions on recycling.

  • How do I open my Softsoap® pump bottle?

    Just make sure you tighten the collar on the bottle by turning it clockwise, then twist the pump counter-clockwise and you’re ready to go!

  • Does Softsoap® make hand soap and body wash for sensitive skin?

    We do! All of our products are dermatologist tested, but for those with sensitive skin we recommend Gentle Wash Body Wash.

  • Do Softsoap® products contain plastic microbeads?

    Softsoap® formulas do not contain any microbeads.

  • Do Softsoap® products contain any alcohol?

    We do not intentionally add isopropyl alcohol, ethanol or ethyl alcohol to our Body Wash and non-antibacterial Liquid Hand Soap formulas. Our antibacterial Liquid Hand Soap formulas contain trace amounts of ethyl alcohol.

  • Do Softsoap® products contain gluten?

    We do not intentionally add gluten to any of our products. Although we obtain our ingredients from reliable and trusted suppliers who maintain our high standards for safety, quality, and efficacy, we cannot guarantee that the ingredients used have not come in contact with any gluten.

  • Do Softsoap® products contain nuts?

    All Softsoap® products are manufactured in a plant that processes items with nuts.

    The below products may contain ingredients with nuts

    • Coconut Butter Scrub Body Wash
    • Gentle Wash Almond Oil & Peony Body Wash
    • Gentle Wash Coconut Oil & Lemongrass Body Wash
    • Hydra Bliss Coconut Water & Blueberry Body Wash
    • Luminous Oils Coconut Oil & Lavender Body Wash
    • Luminous Oils Macadamia Oil & Peony Body Wash
    • Orchid & Coconut Milk Liquid Hand Soap
    • Shea & Almond Oil Body Wash
    • Shea & Cocoa Butter Liquid Hand Soap
    • Whipped Cocoa Butter Foaming Hand Soap

  • Do any Softsoap® brand formulas contain animal by-products?

    Many Softsoap® products do not contain animal derived ingredients, they are:

    Liquid Hand Soap

    • Aquarium Series® Liquid Hand Soap
    • Crisp Cucumber & Melon Liquid Hand Soap
    • Fresh Breeze Liquid Hand Soap
    • Fresh Citrus Antibacterial Liquid Hand Soap
    • Jasmine & Mint Liquid Hand Soap
    • Lavender & Chamomile Liquid Hand Soap
    • Lavender & Chamomile Foaming Hand Soap
    • Radiant Raspberry Foaming Liquid Hand Soap
    • Tangerine Treat Foaming Liquid Hand Soap
    • Peony & Plum Liquid Hand Soap
    • Pomegranate & Mango Liquid Hand Soap
    • Sweet Lemon & Gardenia Liquid Hand Soap
    • Wild Basil & Lime Liquid Hand Soap
    • Vanilla & Brown Sugar Liquid Hand Soap

    Body Wash

    • Blackberry Sugar Exfoliating Body Wash
    • Blooming Jasmine & Plum Body Wash
    • Coconut Butter Scrub Body Wash
    • Gentle Wash Shea Butter & Cocoa Body Wash
    • Gentle Wash Coconut Oil & Lemongrass Body Wash
    • Heavenly Vanilla Body Wash
    • Hydra Bliss Blueberry & Coconut Water Body Wash
    • Hydra Bliss Cucumber Water & Mint Body Wash
    • Luminous Oils Coconut Oil & Lavender Body Wash
    • Luminous Oils Macadamia Oil & Peony Body Wash
    • Pink Peony & Sea Salt Exfoliating Body Wash

  • What is the proper way to wash hands?

    According to Health Canada, clean hands can help prevent the spread of germs and infection.

    To wash hands properly, wet hands with clean water, turn off tap, lather, scrub for 20 seconds-make sure you get in between your fingers and under your nails, and rinse.

    View Health Canada page

  • Are all Softsoap® Liquid Hand Soaps antibacterial?

    We offer Softsoap® Liquid Hand Soaps in both non-antibacterial as well as antibacterial formulas to accommodate our consumers’ needs and preferences.

    Softsoap®Antibacterial Liquid Hand Soaps contain Benzalkonium Chloride, an antibacterial ingredient which is clinically proven to eliminate 99.9% of the following common harmful bacteria: S. aureus & E. coli.

  • What does "Wash Away Dirt & Bacteria" mean?

    "Wash Away Dirt and Bacteria” means that our products will wash away dirt and bacteria for good hand hygiene. To practice good hand washing techniques: wet hands with clean water, turn off tap, lather, scrub for 20 seconds-make sure you get in between your fingers and under your nails - and rinse.

    Health Canada states that keeping hands clean is one of the most important acts people can take to help prevent the spread of infection and stay healthy.

    View Health Canada page